Student Services

Australian Industrial Systems Institute offers a well established and developed environment in which to study. Students have access to the latest technology, facilities and resources to maximise their learning experience.

Services provided include:

  • Self-study facilities after class
  • Accommodation assistance
  • Social programmes
  • Further education and counselling
  • Student welfare services
  • Textbook sales
  • Student Health Cover Insurance (OSHC)
  • Airport Transfer

Student Safety

While Australia is considered to be a very safe country, obviously it is still wise to avoid dangerous situations. Personal safety and security is a matter of common sense and awareness. Trust your instincts. If in doubt, move away. Here are a few tips for your personal safety.

Useful Tips When You Are Out And About:

  • Walk in well lit areas
  • Walk mid-point between travelled routes between buildings
  • Try to walk with a group of people – organise a group of other students if you are going in the same direction.
  • Use caution when using elevators, isolated stairways, or toilet areas.
  • Plan the safest route to your destination and use it. Stick to the main roads if possible. Never hitchhike!
  • Remain alert. Use your peripheral vision. Wearing headphone may decrease your awareness.
  • If approached, maintain a comfortable distance while you answer a question or give directions. Never turn your back on someone who has approached you.
  • Try and arrange a lift home from a friend or a taxi if you are going out late. Get dropped off as close to your door as possible.
  • Avoid using ATMs in dark or lonely places.

If you suspect you are being followed:

  • Be suspicious – keep looking behind you, so the person knows you cannot be surprised.
  • Cross the street or change direction.
  • Go to a well-lit area, enter a residence or building where there are people and phones.
  • Do not wear a personal audio player or play music so loudly that you are unaware of your surroundings.
  • If you are on campus, contact any staff member.

Personal Safety on Public Transport

  • Don’t stand alone while waiting for a tram, bus or train, especially at night. Stand with other people.
  • If you’re on a tram, bus or train and it’s nearly empty, sit near the driver or as close as possible to the guard’s compartment.
  • At the railway station, stand back from the edge of the platform. Avoid sitting near the exit door of the train as an attacker may be able to grab your property and run before you can react.
  • When disembarking from public transport, walk with other commuter.
  • If travelling by taxi, remembers the driver’s identification number displayed on the dashboard. There should also be a photo of the driver, if it is not there don’t get in. Once you’ve reached your destination, ask the driver to wait until you have safely entered.
  • If you are catching a tram or bus, check the timetable before so that you are not waiting at the bus stop for long periods. Select a well-lit bus stop at night and make sure that you can see the area around you.

Personal Safety When Driving

  • Plan the safest route to your destination and avoid isolated roads especially at night.
  • Be alert when walking to your car and always have your keys ready.
  • Before you open the door, check the rear seat and luggage compartment.
  • Lock your car once you’re inside it. Keep your windows up when travelling alone.
  • If your car breaks down, move the vehicle off the roadway if possible, raise the bonnet, activate the hazard lights and then lock yourself inside the vehicle call the RACV- 13 72 28 for Roadside assistance. Wait for an emergency vehicle to offer assistance.
  • If you think you are being followed, drive to the nearest Police, Fire or Service Station for assistance. Don’t drive home.
  • Make sure you always have enough fuel in your vehicle.
  • Never pick up hitchhikers.

Handbag Snatching

  • Keep your handbag in front of your body, avoid dangling it by your side from your hand or shoulder.
  • Be aware of people coming from behind – even on motorbikes and cars.
  • Never leave your bag on a shopping trolley – or at your feet or on the hook of the door in a public toilet – always keep it with you.
  • When you put money in your handbag, don’t let people see where you put it – especially when you are using an ATM.
  • Be constantly aware of what valuables are in your bag – eg. driver’s licence and credit cards.
  • If your bag is taken, immediately cancel any credit cards, and change your house locks as soon as possible. Report to the police.
  • When packing groceries into your car, never leave your handbag on the boot or roof of your car. Thieves are watching and can easily grab your property. Always leave your bag locked inside your car when you are packing groceries away.

REMEMBER: If confronted by somebody trying to take your bag, give it to them. No amount of money or inconvenience is worth serious injury.


Police, Ambulance and Fire Brigade – 000

In an emergency you can contact the Police, Fire Brigade and Ambulance by dialing 000. The operator will ask for your name and address and other details of the emergency situation. This call is free of charge but should be used only in an emergency.

If you feel unsafe or threatened at any time, have anything stolen, or are assaulted, you can contact the Police for help and to report the incident.

If you require non-urgent advice or information or need to report a non-urgent matter, like lost property, you should attend or call the local Police Station. Contact details for your local Police Station can be found at the

Indian Hotline – 1800 342 800

This helpline – staffed by trained volunteers fluent in English and Hindi – provides guidance on what to do and where to go in a crisis. It is an initiative of a police reference group, formed with members of the Indian community.

OSHC Worldcare 24-hour Emergency Helpline – 1800 814 781

OSHC Worldcare has a 24-hour Emergency Helpline that provides medical, legal and interpreting services to students in need.

Victims of Crime Helpline – 1800 819 817

Whatever the incident, being a victim of crime can be a frightening experience with many short and long term consequences. If you are a victim of a crime and would like to speak to someone, please call 1800 819 817 (free call).

International Student Legal Advice Clinic (ISLAC)

ISLAC is a free advice clinic to help you with any legal problems relating to employment, student rights, discrimination, victims of crime, police complaints and more.

Wednesdays 6.00pm-8.00pm. Western Suburbs Legal Service, 30 Hall Street, Newport. (Behind Newport train station; 10 minutes from Footscray station on the Werribee line.)

No appointment required. Phone (03) 9391 2244 for more information.

International Student Hotline

1300 363 079 – Monday to Friday 8.00am to 6.00pm

The Australian Government is committed to providing the highest quality education system and making sure that international students receive the support they need while they are studying.
If you are having problems with your study, safety, accommodation or at work, you can call the International Student Hotline, which is operated by the Department of Education, Employment and Workplace Relations (DEEWR):

  • For advice on who you should contact, or
  • To report your concerns.

There is no need to give your name.