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Certificate III in Business

CRICOS Code: 106691J   |   Course Code: BSB30120



This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

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English language entry requirements

A proficiency in English equivalent to IELTS 5.0 (or its equivalent) is required for all applicants.

Career Pathway

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • customer service adviser
  • data entry operator
  • general clerk
  • payroll officer
  • typist
  • word processing operator

Entry requirements

There are no entry requirements to this program. All applicants must be 18 year or over.

Course fees

Tuition: $3,390
Application Fee: $250 (Non Refundable)

Text Book and Resource Material: $360

Fee for Service:
Domestic and International.

As Delivered by Australian Industrial Systems Institute

Compulsory Units:

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication

Course Duration

16 weeks (26 hours per week) [14 Weeks scheduled classes plus 2 weeks scheduled holiday periods].

Course Commencement

Monthly Intake commencing the first Monday of every month.

  • BSBOPS305 Process customer complaints
  • SIRXCEG002 Assist with customer difficulties
  • BSBOPS304 Deliver and monitor a service to customers
  • SIRXCEG005 Maintain business to business relationships
  • BSBESB401 Research and develop business plans
  • BSBWRT311 Write simple documents
  • BSBTEC301 Design and produce business documents
  • Total number of units = 13
  • 6 core unit plus
  • 7 elective units, of which:
  • 7 of the elective units must be selected from the elective units listed below
  • 4 elective units may be selected from the elective units listed here, from this Training Package (BSB) or from any current accredited course or endorsed Training Package at the same qualification level
  • if not listed here, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.

Refer to here for further details and a full listing.


Pathways from the qualification

After achieving the BSB30120 Certificate III in Business, candidates may undertake the BSB40120 Certificate IV in Business, or a range of other Certificate IV level qualifications.


Assessment comprises written assignments, tests and practical application projects. Students are required to attend tests and examinations as scheduled, with test generally scheduled during normal class time.