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Certificate IV in Business

CRICOS Code: 106692H   |   Course Code: BSB40120



This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

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English language entry requirements

A proficiency in English equivalent to IELTS 5.5 (or its equivalent) is required for all applicants.

Career Pathway

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Customer Service Advisor
  • Clerk
  • E-business Practitioner
  • Legal Receptionist
  • Medical Receptionist
  • Office Administration Assistant
  • Student Services Officer
  • Word Processing Operator

This breadth of expertise would equate to the competencies required to undertake this qualification.

Entry requirements

Pathways into the qualification
Preferred pathways for candidates considering this qualification include:

  •  Certificate III in Business or other relevant qualification/s


  • with vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification.

All applicants must be 18 year or over.

Course fees

Tuition: $3,500
Application Fee: $250 (Non Refundable)

Text Book and Resource Material: $250

Fee for Service:
Domestic and International.

As Delivered by Australian Industrial Systems Institute

Compulsory Units:

  • BSBCRT411Apply critical thinking to work practices
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBTWK401 Build and maintain business relationships
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs
  • BSBWRT411 Write complex documents
  • BSBXCM401 Apply communication strategies in the workplace

Course Duration

16 weeks (21 hours per week) [14 Weeks scheduled classes plus 2 weeks scheduled holiday periods].

Course Commencement

Monthly Intake commencing the first Monday of every month.

  • BSBPEF402 Develop personal work priorities
  • BSBPEF502 Develop and use emotional intelligence
  • BSBLDR411 Demonstrate leadership in the workplace
  • BSBOPS402 Coordinate business operational plans
  • BSBSUS511 Develop workplace policies and procedures for sustainability
  • BSBXCS402 Promote workplace cyber security awareness and best practices

Total number of units = 12

  • 6 core unit plus
  • 6 elective units, of which:
  • 7 of the elective units must be selected from the elective units listed below
  • 4 elective units may be selected from the elective units listed here, from this Training Package (BSB) or from any current accredited course or endorsed Training Package at the same qualification level
  • if not listed here, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.

Refer to here for further details and a full listing.


Pathways from the qualification

After achieving this qualification candidates may undertake:

  • A range of Diploma level qualifications within the BSB Business Services Training Package, or other Training Packages


Assessment comprises written assignments, tests and practical application projects. Students are required to attend tests and examinations as scheduled, with test generally scheduled during normal class time.